Right click My Computer -> Properties -> Hardware -> Device Manager ->Ĭonsole 2. Open all the folder inside the driver FOLDER, and look for the setup.exe set all SETUP.EXEĬonsole 1. Regards, Rajesh Govind - Microsoft Support Engineerĭriver: Right click it -> Properties -> Compatibility ->Ĭheck on the box which says RUN THIS PROGRAM COMPATIBILITY ON:Ī sample is below, don't mind the Windows 95. Please do update us on the status of the issue. For that, you may refer to the article: “ Open the Printer troubleshooter” Issue still persists, then you may run the “ Printer Troubleshooter” and check if that helps.
You may also refer to the article: “ Install a printer”Īfter installing the drivers, connect the printer to the computer and check if it is detected.
Note: Please make sure that you select the Operating System as Windows 7 64 bit
I would suggest you to try the following instructions and check if that resolves the issue.ĭisconnect the printer from the computer and then download and install the printer drivers from this
and none of these work.īottom Line: My Windows 7 Home-Premium 64bit laptop, is "Not Recognizing" the driver (nor the device) (per device manager), as either listed under "unknown devices" or "other devices".įinally Canon Tech Support has referred me to Microsoft. I've disengaged security software while downloading/installing driver. Work, even though the driver is located there. 'using windows update' and 'not', neither works).Ĭanon even told me the exact location of where the driver self installs ("C:\Windows\System32\DriverStore\FileRepository") so that I could manually install the driver using device manager "update driver", by browsing to this location. However, after downloading and installing driver, I plug in usb cord and turn on printer, and Windows "Searching for driver for new hardware"īegins, but finds no driver.
I downloaded the driver from their website, as it is in a self-extracting zip file which is supposed to auto-install.
I've been working with Canon Tech Support for one month and no solution as to how to "install printer driver": "MX310 series MP Driver Ver. Printer Driver for OSX – 10.2/10.3/10.4/10.I've checked, W7, 64-bit, Compatibility Center, and states Printer "is" compatible (I've used it in the past with this laptop). MX310 series CUPS Printer Driver – OS X 10.5/10.6 MX310 series MP Driver – Windows 8.1 圆4/8 圆4/7 圆4/Vista64Ĭanon Inkjet Printer Driver Add-On Module – Windows 7/7 圆4